Privacy Policy

Last Updated: August 2025

1. Introduction

This website (the “Website”) is operated by the Adecco Group AG, with registered address at Bellerivestrasse 30, 8008 Zürich, Switzerland on behalf of its applicable affiliated Canadian companies operating as the LHH brand (“LHH”, “Company”, “we” or “us”).

LHH is committed to protecting the privacy of individuals using our website in Canada. This Privacy Statement outlines how we collect, use, disclose, and protect personal information when you interact with our website. We comply with applicable privacy laws and regulations including:

  • General Data Protection Regulation (GDPR)
  • Personal Information Protection and Electronic Documents Act (PIPEDA)

This Privacy Statement does not address the handling of personal information in any other relationship you may have with LHH. For details on how personal information is processed in those contexts, please refer to the applicable privacy policy which supplements this Privacy Statement.

2. What Personal Information We Collect

Depending on how you interact with the Website, we may collect the following types of personal information in compliance with applicable privacy laws and regulations:

  • Basic Identifiers: Name, email, phone, address
  • Employment & Career Data: Resume, work history, skills, references
  • Assessment & Coaching Data: Leadership assessments, career development plans
  • Usage Data: IP address, device information, browser type, cookies
  • AI-Based Recommendations: Processed with human oversight for recruitment and coaching purposes

3. How We Collect Personal Information

We collect personal information in compliance with applicable privacy laws and regulations:

  • Directly from you: When you apply for jobs, submit your resume, or use our coaching services.
  • Automatically via cookies: To enhance your website experience—see the Cookies section below.
  • From third parties: Recruiters, job boards, reference providers, and employer partners.

4. How We Use Your Information

We process personal information in compliance with applicable privacy laws and regulations for:

  • Recruitment & Staffing: Matching candidates with job opportunities
  • Career Coaching & Leadership Development: Assessing leadership skills, providing coaching support
  • Website Analytics: Improving user experience, marketing, and fraud prevention
  • Legal & Compliance Obligations: Fulfilling regulatory requirements, responding to legal requests

Use of AI in HR Services Our website integrates AI-based tools for:

  • Resume parsing and keyword analysis
  • Personality and leadership assessments
  • Predictive job-matching algorithms

However, all AI-generated recommendations are reviewed by a human before any decisions are made, ensuring compliance with applicable privacy laws and regulations.

5. Data Sharing & International Transfers

We only share data when necessary and with appropriate safeguards in place in compliance with applicable privacy laws and regulations.

Who We Share Data With:

  • Employers & Recruiters: For job matching and career coaching opportunities when the services you request require it
  • Members of The Adecco Group: For IT functions and to propose offers adapted to your profile
  • Regulatory Authorities: When required by law
  • Prospective Sellers or Buyers: When required as part of due diligence in business transactions
  • Third-Party Providers: For website support and functionality. Below is a list of third-party service providers used on our website, including their registered addresses and use cases. Please note that we do not sell personal information to third parties.

Hosting & Cloud Services

Microsoft Azure Cloud

  • Registered Address: Microsoft Ireland Operations Limited, 70 Sir John Rogerson’s Quay, Dublin D02 R296, Ireland
  • Use Case: Hosting services for our website via the primary data center in Amsterdam, Netherlands; secondary data center in Dublin, Ireland

Microsoft Azure Monitor

  • Registered Address: Microsoft Ireland Operations Limited, 70 Sir John Rogerson’s Quay, Dublin D02 R296, Ireland
  • Use Case:Monitoring services for our website via the primary data center in Amsterdam, Netherlands; secondary data center in Dublin, Ireland

Marketing & Advertising Services

Meta Platforms, Inc.

  • Registered Address: 1 Hacker Way, Menlo Park, CA 94025, USA
  • Use Case: Support for marketing efforts

Google Inc.

  • Registered Address: 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
  • Use Case: Website monitoring and optimization, support in marketing efforts, additional functionality, embedding certain objects (e.g., maps or videos)

X Corp. (formerly Twitter)

  • Registered Address: 1355 Market Street, Suite 900, San Francisco, CA 94103, USA
  • Use Case: Support for marketing efforts

LinkedIn Ireland Unlimited Company

  • Registered Address: Ireland (part of LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA)
  • Use Case: Additional functionality and support in marketing efforts

Adform

  • Registered Address: Rosenborggade 15, 2nd floor, 1130 Copenhagen K, Denmark
  • Use Case: Digital advertising and marketing, including programmatic advertising, ad serving, and data management

Microsoft Ads UET

  • Registered Address: Microsoft Ireland Operations Limited, 70 Sir John Rogerson’s Quay, Dublin D02 R296, Ireland
  • Use Case: Universal Event Tracking to record customer actions on the website

DemandBase

  • Registered Address: 680 Folsom St Ste 400, San Francisco, CA 94107, USA
  • Use Case: Sales intelligence solution

Ahrefs

  • Registered Address: Marina One East Tower, 7 Straits View, Singapore
  • Use Case: Improvement of our Website’s visibility and ranking on search engine results

Website Monitoring & Optimization

Dynatrace LLC

  • Registered Address: 1601 Trapelo Road, #116, Waltham, MA 02451, USA
  • Use Case: Website monitoring and optimization

Hotjar Ltd.

  • Registered Address: Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian’s STJ 3141, Malta
  • Use Case: Website monitoring and optimization

Cookie & Tag Management

One Trust LLC

  • Registered Address: 1200 Abernathy Rd NE, Building 600, Atlanta, GA 30328, USA
  • Use Case: management and managing the exercise of data subjects’ rights

Tealium Inc.

  • Registered Address: 9605 Scranton Rd. Suite 600, San Diego, CA 92121, USA
  • Use Case: Management of tags and cookies

Customer Relationship & Scheduling

Salesforce, Inc.Registered Address: Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, USAUse Case: Customer relationship management and marketing efforts

Application Development & AI Chatbots

Tata Consultancy Services (TCS)

  • Registered Address: 9th Floor, Nirmal Building, Nariman Point, Mumbai, Maharashtra, 400021, India
  • Use Case: Application development and support

This list is subject to periodic updates based on changes in our third-party service providers.
Overseas Data Transfers: If your data is transferred outside Luxembourg, we take reasonable steps to ensure that the recipient complies with equivalent privacy protections as required under the GDPR and applicable Swiss data protection law. We transfer data to countries with adequate protection levels or with appropriate safeguards in place, such as data transfer contracts approved by Luxembourg, the European Commission or other relevant authorities.

6. Data Retention

We retain personal information only as long as necessary under applicable privacy laws and regulations:

  • CT/LD/Ezra Candidate record: Up to 3 years unless otherwise required.
  • Job applications & resumes: 12-24 months unless otherwise required.
  • Leadership assessments & coaching records: Up to 5 years.
  • Website logs & analytics: Retained for site security and improvement for up to 12 months.
  • Contact Forms and surveys: Retained for up to 2 years after the last contact.

7. Your Rights

Under applicable privacy laws and regulations, you have the right to:

  • Access your personal information: Receive a copy of the data we hold
  • Request correction: Update or correct your information if it is inaccurate or outdated
  • Opt out of marketing communications: At any time
  • Request deletion of your personal information: Subject to legal and business requirements
  • Right to Restrict or Object: Obtain restriction or object to certain processing.
  • Right to Withdraw Consent: Withdraw consent at any time, affecting future processing

Contact Information: For any questions or concerns regarding this Privacy Statement, or to exercise your rights, please contact us using the information in section 10.

8. Cookies & Tracking Technologies

We use cookies in compliance with applicable privacy laws and regulations:

  • Essential Cookies: Necessary for website security and functionality
  • Analytics Cookies: Help us improve site performance (opt-out available)
  • Marketing Cookies: Used for targeted job recommendations (optional, requires consent)

You can manage your cookie preferences via the link in the footer of our website.

9. Security Measures

In compliance with applicable privacy laws and regulations, we have implemented operational procedures and technical and organizational security measures to prevent unauthorized access, alteration, deletion, or transmission of personal information.
We specifically implement:

  • Encryption: For secure data transmission
  • Access Controls: To restrict unauthorized access
  • Regular Audits: To ensure AI systems do not introduce bias

10. Contact Information

For privacy-related inquiries or to exercise your rights, simply fill out the applicable form below LHH Career Transition & Mobility
LHH Leadership Development & Ezra
LHH International Center for Executive Options (ICEO)
LHH Insights
LHH Consulting
LHH Recruitment Solutions
General Assembly

You can also email us at privacy@lhh.com

11. Our use of Automated Decision-Making & AI

Transparency in Automated Decision-Making We are dedicated to being transparent about our use of automated decision-making. While we use AI to improve our services, all AI-generated recommendations are reviewed by a human before any decisions are made. This ensures we meet ethical standards and comply with applicable privacy laws and regulations.

Use of Artificial Intelligence (AI) to Support Our Business We use AI to enhance our services while maintaining high standards of privacy, ethics, and transparency. AI helps us improve efficiency, service quality, and personalization.

Use of AI in our business:

Automated Customer Service

  • AI-driven chatbots provide immediate responses to FAQs, guide users to resources, and hand over to human support when needed. These chatbots respect user privacy and are regularly updated to meet ethical standards.

Automated Task Nudging

  • AI systems send automated reminders to help users complete tasks, enhancing productivity and engagement. These nudges are relevant, non-intrusive, and respect user autonomy, with secure and ethical data processing.

Data Analysis and Reporting

  • AI analyzes large data volumes to generate insights for business strategies and decision-making. We handle all data with care, adhering to strict data protection principles to protect your privacy and maintain data integrity.

Identification of Emerging High-Demand Roles

  • AI identifies high-demand roles that match users’ interests and experience by analyzing market trends and user data. This process respects user privacy and is conducted ethically and transparently.

Document Management

  • AI improves document management by organizing, categorizing, and retrieving documents efficiently. We ensure robust security measures to protect documents from unauthorized access and comply with privacy laws and ethical standards.

Meeting Transcription and Summarization

  • AI tools transcribe and summarize meetings accurately, capturing discussions and providing concise summaries. We ensure these tools respect participant privacy with strict consent, access controls, and secure data handling.

Document Drafting

  • AI supports document drafting and revision, enhancing speed and accuracy. We ensure these processes operate within ethical guidelines, protecting the confidentiality and integrity of all information.

Content Creation

  • Voice and Style Alignment: AI generates content that aligns with executives’ styles and voices, ensuring consistency and authenticity. We use these tools responsibly, respecting intellectual property.
  • Dubbed Translation in Videos: AI creates culturally appropriate dubbed translations of videos, maintaining accuracy and cultural sensitivity.
  • Contextual Translation of Text: AI translates written content across multiple languages, preserving context and intent. We ensure translations are accurate and culturally sensitive, with privacy and data protection as priorities.

Use of AI on Our Website

  • Recommendations: We use your search terms to recommend job offers, with human intervention to support expert decision-making.
  • Alternative Search Results:AI recommends alternative search results to broaden job choices. These recommendations are based on Natural Language Processing techniques and are shown to help you make informed decisions.
  • CV Maker: Our CV Maker technology, available for free, uses speech-to-text and generative AI to create CVs in your chosen language. The data you input is only used for creating the CV and not for AI training or candidate profiling. We rely on Microsoft Azure OpenAI Service for this technology, processed via our Microsoft Azure Cloud Platform in the EU.

Our AI Privacy and Ethical CommitmentWe are committed to privacy and ethics in our use of AI. We adhere to high data protection standards, implementing advanced safeguards to ensure data security and integrity. Our AI practices minimize data collection and align with our ethical principles.

Our Commitment to Transparency in the Use of AIWe are transparent about how we use AI technologies. You have the right to know how your data is used in AI processes, and we offer options to opt-out or request more information. Our goal is to enhance your experience while prioritizing your privacy and ethical considerations.

If you have any questions or concerns about our use of AI technologies, or if you would like to learn more about how we protect your data, please contact us using the information above in section 10.

12. Changes to this Privacy Notice

The terms of this Privacy Notice may change from time to time. We shall publish any material changes to this Privacy Notice through appropriate notices either on this Website or by contacting you using other communication channels.